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NovelVox Introduces Intuitive Visible IVR for Cisco, Avaya, and Genesys Contact Facilities


Oct 7, 2022

NovelVox launches Intuitive Visible IVR to remodel advanced IVR dialog into visible & interactive Assist. Visible IVR personalizes the communication expertise by placing data at prospects’ fingertips. Furthermore, Visible IVR contributes to decreasing name volumes and helps brokers to unravel buyer queries/inquiries at first contact.

New Delhi, 06th Oct 2022: Prospects count on to attach with you shortly and effortlessly to get their queries solved. So, IVR permits them to attach with buyer help shortly. Normally throughout IVR communication, prospects come throughout too many advanced IVR menus that deteriorate the shopper expertise and frustrates them. Thus, NovelVox takes a step forward to remodel irritating typical IVR prompts into interactive visible journeys for patrons and launches Visible IVR.

NovelVox’s Visible IVR gives visually-appealing self-service expertise and clear visibility of choices for extra correct responses. Seamless escalation to a dwell agent for a chat in addition to voice help ensures no buyer question stays unresolved.

With visible IVR, prospects can share data in a couple of manner – alphanumeric information, troubleshooting photos, weblinks, visible types, and extra to drastically cut back the necessity for name transfers to a dwell agent. Much less name transfers imply lesser interactions within the name queues and higher agent & buyer expertise.

Recurring queries don’t require dwell agent help. Right here, Visible IVR automates such interactions by providing prospects a digital-driven visible IVR service, navigating them to the specified answer by a extra participating, self-serve-driven digital menu.

NovelVox CEO, Amit Gandhi, quoted, “As per the most recent CX tendencies, I got here to a conclusion that enhanced, self-service, easy, and fast interplay can maintain your prospects glad and glad. With this intent, we launch intuitive Visible IVR that helps contact facilities to remodel their time-consuming voice IVR prompts into interactive visible journeys for patrons. Visible IVR gives digital menus, alphanumeric information, troubleshooting photos, net hyperlinks, visible types, and extra that can contribute towards fast case decision. Furthermore, Visible IVR holistically improves your contact heart by bettering brokers productiveness and slicing operational prices.”

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