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Cisco prioritizes ThousandEyes automation, integrations


Sep 3, 2022

Cisco’s purpose for its ThousandEyes web monitoring platform is to identify issues and make adjustments earlier than one thing on the community breaks. However earlier than community managers hand management to Cisco, the corporate must win their belief.

Profitable prospects over is the job of ThousandEyes common supervisor Mohit Lad, who co-founded the namesake firm that Cisco acquired in 2020. His technique is to persuade IT directors that the product’s suggestions for fixing issues are extremely dependable.

“[It] is admittedly mandatory to construct belief with the shopper that the suggestions are literally working, [that] they’re efficient,” Lad stated in a current interview.

IT managers acknowledge that automation will turn into essential to sustain with rising complexity as networks lengthen from the info middle to a number of cloud computing suppliers. In that state of affairs, many dependencies exterior a supervisor’s community have an effect on software efficiency, Lad stated.

For instance, a SaaS software supplier might change the place the appliance is hosted or begin utilizing a content material supply community. When probably disruptive adjustments happen, Lad needs ThousandEyes to note and react with out human intervention.

Mohit Lad, co-founder and general manager, ThousandEyesMohit Lad

“You possibly can’t take the strategy of simply what is going on via a tool,” Lad stated. “You must work out what the appliance expertise is; it’s a must to work out what dependencies are. You should map it always.”

ThousandEyes competes with LogicMonitor, SolarWinds and Splunk in monitoring WAN and net app well being. A key ThousandEyes differentiator is its integration with different merchandise in Cisco’s large portfolio, together with the software-defined WAN, AppDynamics software efficiency monitor and Catalyst campus switches.

Finally, ThousandEyes will play a task in all the firm’s networking portfolio, together with switches, routers, firewalls and wi-fi controllers. On the Cisco Stay convention final month, Todd Nightingale, govt vice chairman of Cisco’s enterprise networking and cloud enterprise, stated the corporate would full the integrations as quickly as attainable.

“Proper to start with of that mission … it grew to become very apparent to us that ThousandEyes was going to be our community intelligence platform throughout all of Cisco’s merchandise,” Nightingale stated. “You are beginning to see that an increasing number of.”

Earlier than the top of the 12 months, Cisco plans to combine ThousandEyes with its Meraki wi-fi LAN portfolio. The portfolio consists of switches, gateways, entry factors and routers — all managed via the Meraki dashboard. IT directors will entry ThousandEyes knowledge via the cloud-based software program console.

“We need to make it tremendous easy for [customers] with the Meraki implementations identical to we have achieved with the Catalyst 9000s and ISRs [Integrated Services Routers],” Lad stated. “After we present that intelligence on what’s taking place throughout the web, it’s one thing that can be utilized by each Cisco product.”

Madelaine Millar is a information author overlaying community expertise at TechTarget. She has beforehand written about science and expertise for MIT’s Lincoln Laboratory and the Khoury School of Pc Sciences, in addition to overlaying neighborhood information for Boston Globe Media.

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