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$1,700 drained from man’s Financial institution of America checking account with out his information or approval in North Carolina


Oct 6, 2022

HENDERSON, N.C. (WTVD) — Think about cash being deducted out of your checking account that you just did not authorize, and you’ll’t get it again.

That is precisely what occurred to a Henderson man after $1,700 was drained from his account.

“I obtained a discover on my cellphone saying that I had a low stability on my account and once I checked my account, it was $70 within the account, however the night time earlier than was $1,770,” Marcus Johnson stated.

When he logged onto his pc and checked out his account historical past, he was baffled.

“The transactions present that I had an automated invoice pay got here out for $1,700.”

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He stated he did not authorize the automated invoice pay, so Johnson referred to as his financial institution immediately to report the fraud. A rep with Financial institution of America stated they’d examine. Ten days later Johnson obtained a letter from his financial institution stating it was unable to honor his fraud declare.

Johnson stated he could not perceive why his fraud declare was denied.

“As a sufferer, you have been punishing me as a result of someone hacked my account, and you were not doing all your due diligence. For those who have been to view an excellent steward of my cash, then this could by no means occur,” he stated.

Johnson obtained in contact with Troubleshooter Diane Wilson and he or she reached out to Financial institution of America, which resulted in him getting one other name and letter from the financial institution — this time stating his fraud declare was now accredited.

Johnson now has the $1,700 again in his account.

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“I feel if I hadn’t obtained you concerned, I in all probability would nonetheless be making an attempt to battle to get that cash again, so I am glad that you just guys have been accessible,” he stated.

Financial institution of America didn’t add any remark, besides that it was resolved, and supplied this info on how clients can defend their accounts: To guard your cash, arrange alerts in your account to warn you of irregular exercise.

Many banks even provide a safety middle device the place you may see your account’s safety by the actions you might have in place. As quickly as you see any fraud costs, it is key to report them immediately.

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